Quoox Portal: Roll-out starts Sunday 16 August
iOS App: Not applicable
Android App: Not applicable
Operating a gym can be an exhausting, time consuming exercise. You know you need to monitor KPIs, and there’s “that spreadsheet” kicking around somewhere that “the dude” gave you, and you really ought to fill in, but it typically goes by-the-by.
This release of Quoox includes a powerful new KPIs & Metrics module that does all of the heavy lifting for you.
Calculated based upon the data you will (or should) already be recording in your gym/fitness business management system, Quoox‘s KPIs provide you with a valuable insight into your business – shown graphically and tabulated, with the data available for download and further analysis (if you so desire).
There is one major and four minor elements to this latest release:
"It's a Business, Not a Baby!"
Thomas PlummerHow to make more money in the Fitness Industry
KPIs & Metrics
Filling in pages of KPI spreadsheets can be a time-consuming and soul-destroying process. Then, at the end of it, can you really be sure that the numbers actually mean anything anyway? If you forget to log just one or two enquiries, your supposed conversation rate can be way off-the-mark.
KPIs and metrics within Quoox are calculated real-time using Quoox‘s powerful cloud-based compute-engine, using the data that you will (or should!) already have within your gym management system for the successful day-to-day running of your business.
This, our first KPI release, focuses on some of the most important metrics for any training gym or fitness business.
For example, do you know how many sessions per month your members are attending, on average?
Check out just how much you can learn about your business from the Quoox KPIs, with even more goodies coming in future releases.
Inbound Enquiry Logging
Whilst it strongly remains the recommendation that enquiries be logged properly as leads within Quoox, this release brings a further option whereby ad hoc enquiries may be recorded and included in the above KPIs without the need to create a lead.
This scenario is conceived more for when leads are sourced and managed outside of Quoox, but you still wish them to have some form of presence in the KPI module.
The log an ad hoc enquiry form is a new widget on the Quoox employee dashboard, and takes the place of the former revenue widgets, which have now been retired in lieu of the new KPIs and Metrics functions.
Ad hoc Member Blocking
This update includes a very minor update to the auto-block feature whereby you may choose to manually apply a block to a member, such as when payment has not gone through.
Block options are available for 24 hrs; 48 hrs; 1 week; and 1 month. All blocks can be lifted early at any point.
In the member app, the word “BLOCKED” is displayed alongside the session listing.
Campaign Hook Cloning & URL grab
For lead enquiry sources to be correct and the corresponding KPIs to be meaningful, it is encouraged that campaign hooks be used to determine and qualify the source of each lead. For example: a hook used with Facebook; a different hook used with your own website; etc.
To make the configuration of hooks even easier, a “clone hook” action has been added, enabling you to copy a previous hook and tailor it accordingly. We have also made it easier to determine the hook URL, with a new “copy URL to clipboard” action button in the button bar.
MZ-Remote Shared Class support
Whilst Quoox retains the linkage of only one Myzone facility per Quoox implementation, the “Shared Class” option has now been added to the session configuration in Quoox also. This means that live MZ-Remote classes may be shared between facilities when setup by Quoox.
The shared class implementation is a straightforward on/off configuration. When set to “on”, the MZ-Remote class may is shared with all other facilities within your Quoox-linked Myzone account.
Important: This setting in MZ-Remote is configured by Quoox only at the point of the class being created. Therefore, any change to this setting will only take effect for new classes created subsequent to this release, and subsequent to the “shared class” setting being turned on.
As with every release, this update includes a few miscellaneous bug fixes. The only one of any noteworthiness in this release is the remedy to an issue where an archived member would (in some circumstances) have the “archive” button displayed, instead of the “unarchive” button.
Additionally, in this release, the order of items in the main “Reporting” menu has been updated to reflect the content provided within.
The next scheduled release of Quoox will be in early September and will bring a major new feature that we know will be of enormous benefit to many of our clients. We are excited to bring this to you, and will tell you more closer to the time.
Thank you for your continued custom.
Quoox – Supporting the Business of Fitness.