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Listed below is a summary of our core features, correct as of 1st June 2019. Whilst extensive, this list is not exhaustive – and we are adding new features to our core product and mobile app all of the time. Our content library is also ever-growing, with new content being released every week.

  • Dashboard
    • Customer branded
    • Customisable layout
    • Staff noticeboard HOT!
    • Member drop-off alerts HOT!
    • To-Do tasks HOT!
    • Statistics and capacity
    • Forthcoming employee shifts HOT!
    • Member birthdays
    • SMS/Email alerts
    • System alerts
    • User profile
    • Context-sensitive help/guidance
    • Recently viewed members (Quick-links)
    • Quoox News
  • Session/Class/Course/Popup Administration
    • Flexible classifications
    • Promotional images and narrative
    • Member eligibility
    • Comprehensive scheduling
    • Multi-recurrence scheduling
    • Multiple schedules
    • Advanced scheduling (E.g. “Last Friday of each 3rd month”) HOT!
    • Privacy and generation rule options
  • Campaign and Lead Management HOT!
    • Use proven, pre-written campaign templates, or create your own
    • Use a pre-written campaign and start receiving leads within 10-seconds
    • Post campaigns to Facebook and Twitter with a single click
    • Attractive, hosted, editable landing pages to encourage your leads to register
    • Automated post registration reach-outs by email or SMS to encourage your leads to book an appointment/trial
    • Automated post booking reach-outs by email or SMS to help ensure your leads turn up to their appointment
    • Full lead management and tracking functionality, including incoming & outgoing email/SMS functions
    • Automated WaitList functions for your trials or appointments
    • One-click “convert to member” function for lead conversions
    • A full audit trail of all activities taken by a lead, or in relation to a lead
    • Progress and effectiveness stats and graphs
    • and much more. You need to see this to believe it!
  • Credit Packs
    • Configure multiple credit packs
    • Pay-as-you-go, or part of membership packages
    • Flexible start dates (E.g. Immediate; Start of month; First use)
    • Flexible end dates (E.g. valid forever; End of month; Fixed period)
    • Assign session and venue eligibility for the credits
  • Membership Plans
    • Multiple membership plans
    • Create VIP “unlimited” plans
    • Trial memberships
    • Private memberships
    • Per-customer limits
    • Flexible commencement (Immediate; Upon first booking; First of month)
    • Offer multiple payment plans per membership, with auto-renewal
    • Membership payment via Direct Debit, Credit/Debit card or an offline method
    • Optionally allocate members ‘grace credits’, to ensure seamless billing and booking HOT!
  • 2-way Communications HOT!
    • Full 2-way communications with members via SMS and/or email
    • All communications are recorded against the member, for easy review and access
    • Multiple email addresses and SMS numbers per member, to ensure recognition
    • Ensure messages are never lost or go unreplied to, ever again
    • Add attachments to emails
    • All communications sent branded as per your business, with a dedicated email address and local SMS numbers
    • No more need for passing-on messages or trainers communicating with members via their own devices
  • Online and mobile bookings
    • Comprehensive booking methods and payment options
    • Easy methods for messaging attendees
    • Attendee tracking
    • Injuries and reliability issues are clearly flagged HOT!
    • Roll-Call function, with crystal-clear issue advisor HOT!
    • Day/Week/Month/Agenda views
    • Waitlists with automated fulfilment
    • Flexible booking rules
    • Guest attendees
  • Member management
    • Comprehensive member activity and profile recording
    • Member photos/avatars and nicknames for easy recognition
    • Fast, intuitive member searching
    • Configurable member groups
    • Member reliability metrics, with auto-strike rules HOT!
    • Detailed member profiling, including GDPR compliancy; emergency contacts etc.
    • Store notes, documents and incidents against the member record HOT!
    • Restrict certain documents to manager-only view
    • Share documents with members via the mobile app HOT!
    • Categorise documents
    • Setup customised forms, and record these against members (E.g. on-boarding; quarterly reviews etc.) HOT!
    • Generate member documents from the Quoox Library repository (content package only) HOT!
    • Detailed membership and credit history/usage
    • View all communications to/from a member against their record HOT!
    • Point-and-click injury recording with medicine records and prominent trainer alerts HOT!
    • Record weight, body fat, BMI and personal achievements (E.g. best Bench-Press) HOT!
    • Progress is graphed and shared with members via the mobile app HOT!
    • Record and generate BodyHop body progress montages via the mobile app or portal HOT!
    • Integration with fitbit products and myzone belts to provide consolidated tracker Insights HOT!
    • A full record of transactions and payments made by the member, with built-in invoicing
    • Store Tab – a record of store purchases made, yet to be paid for HOT!
    • Dynamic session booking calendar feed for each member HOT!
  • Employee management
    • Assign employees and managers
    • Record notes and documents against employees
    • Generate contracts and other documents from the Quoox Library (content package only) HOT!
    • Record roles and remuneration, with the ability for multiple concurrent roles
    • Track employee shifts
    • Record and review timesheets
    • Record holidays and absences, linked to shift management; timesheets; and payroll
    • Set employees to-do tasks, and track their completion
  • Shift Management HOT!
    • See shifts vs sessions/classes at-a-glance
    • System alerting for open-shifts
    • Un-allocated session alerts
    • Shift conflict notifications
    • Configure shift patterns
    • Publish/Un-publish shifts
    • Quick-and-easy shift creation
    • Shift filtering options
    • Alert employees of their shifts via the mobile app
    • Dynamic shift calendar feed for each employee
  • Timesheets
    • Manual or automated timesheets
    • Employees can clock in/out via the mobile app, with geo-location validation
    • Ad-hoc shifts supported
  • Payroll
    • Timesheet validation, with easy exception alerting
    • Generate payroll data from the timesheets for export to your payroll system
  • Incident Log
    • Record incidents against members
    • Record generic incidents
    • Incident log reporting
  • Q:\ Drive HOT!
    • Store your business files in the cloud with Q:\ Drive
    • Easy access for all employees
    • Private files
  • Quoox Library (content package only) HOT!
    • Fitness plans
    • Training plans
    • Nutrition plans
    • Cookbooks
    • Home Workouts
    • Exercise Videos
    • How-To’s
    • Marketing Collateral
      and so much more… all branded as your business
  • Workouts HOT!
    • Configure and share home workouts with members via the app
    • Copy and share Quoox Library pre-written workouts (content package only)
    • Include exercise videos with each workout step (content package only)
  • Scheduled Broadcasts
    • Schedule SMS and/or Email broadcasts to your members
  • Campaign Management
    • Dynamic feeds linked to MailChimp and ActiveCampaign for comprehensive marketing campaigns
  • Reporting
    • Real-time reporting from an extensive library of reports
    • Comprehensive event logging and review
    • System alerts
  • RoboNudge multi-part automated reminder system HOT!
    • Setup multiple configurations for different scenarios
    • Apply RoboNudge reminders to all or just some sessions/classes
    • Reminders sent by SMS and/or Email
    • Smart sociable-hour rules are applied, to prevent member annoyance
  • Point-of-Sale System
    • Inventory management
    • Member tabs
    • Tax accounting guideline compliant
  • Kiosk
    • Self-service check-in kiosk
  • Member Portal
    • Available to those without smartphones
  • Tell A Friend HOT!
    • Built-in GDPR compliant referral functionality
  • Venues
    • Scaleable for multi-venue businesses
    • Venue photos and marketing narrative
    • Opening times
    • Configure training areas with associated capacities
    • Auto-linked to Google Maps to provide directions to members
  • Your Account
    • Help Guide
    • Support Tickets
    • Real-time Chat (working hours only)
    • Your Invoices
    • Quoox Updated
  • Integrations
    • Stripe (Credit/Debit cards), with multiple cards per member
    • GoCardless (Direct Debit mandates), recommended for memberships
    • Xero online accounting system HOT!
    • MailChimp
    • ActiveCampaign
    • Integration with your website with XSS-aware scripting
    • Several other integrations currently under development