CLOUD HOSTED, BROWSER INTERFACE
The Quoox management can be accessed securely via any modern browser. It is intuitive to use and, being cloud-based, you don’t need an expensive computer to run it. Furthermore, you can be assured that you’re always running the latest version, and have access to the newest features.
Let’s face it, we wouldn’t be much of a gym management system if we didn’t do online bookings! Members can book either through the web interface or, as most will do these days, via the Quoox mobile app. Whilst member booking is managed by a rule-set, employees and managers have much greater flexibility. The system is designed to work with you, and the way that you wish to run your business.
CAMPAIGN AND LEAD MANAGEMENT
Quoox includes a comprehensive, highly-effective and easy-to-use campaign and lead management/generation system. Along with proven, pre-written campaigns, you can literally create, publish and have a campaign running within less than 10-seconds. Don’t believe us? As to see a demonstration, and you will see how this function alone could literally change your life!
Attendance monitoring should be a key part of your business management. It is important to know that your members attended and, if not, why not? Such management and monitoring also ties-in with the Quoox member reliability metrics. Whilst some software providers charge extra for the self-service check-in function, we provide it to all our customers.
It would be difficult for your members to book sessions, if you couldn’t set them up and manage them through the system! With Quoox, like most of the leading systems, you can configure your sessions/classes, courses and popups (ad-hoc events), which you can then configure to occur on a scheduled basis.
The scheduling options offered by Quoox are more comprehensive than some, and include options such as the ability the schedule “the second Wednesday of every month“; “the last Friday of every month“; etc.
Good customer service comes from that personal touch. Now, for any trainer that coaches more than few dozen members, it is hard to remember names and details. This is where Quoox helps. Members are encouraged to upload their photo via the app, and a concise booking summary helps trainers know exactly who they’re seeing and any issues they may have (E.g. injuries).
WAITLISTING WITH AUTO-FILLING
As a gym manager, you don’t want empty spaces in your sessions. However, it is inevitable that some people will drop-out at the last moment. Quoox wait-listing allows interested members to indicate their interest in a session – even if it’s fully booked. If a space becomes available, the wait-list notifications can be triggered and the space allocated on a first-come, first-served basis.
Unlike some systems, Quoox provides staff and managers with greater control over the waitlist processes. There is nothing more frustrating than trying to squeeze a “VIP member” onto a class, then discovering the waitlist has triggered and it’s been filled by another member.
POINT OF SALE
The majority gyms are able to earn decent additional revenue through point-of-sale products, such as vitamin bars; apparel; at-home training equipment; etc. Quoox provides simple, intuitive point-of-sale functionality that includes promotions and inventory management.
Most boutique gym owners will know the “can I pay for that when I come in next time” scenario. Many will also be familiar with the scrawled post-it note outcome, and the hassle associated with trying to keep up with who has paid – and who hasn’t. Quoox solves this headache too, with “member tabs” – the ability to record due items against a member record. Staff are left in no doubt as to who has paid, and who still owes – all backed up by management reporting features.
PAYMENT AUTOMATION AND BILLING
Like most gym management solutions, Quoox has built-in payment automation and billing – but perhaps does it a little differently to most. The system separates credit allocations and billing, and allows for credits to be allocated on a totally different schedule to the billing schedule. So, if you wish to allocate credits monthly, but payment is to be taken weekly, that is totally feasible.
Quoox integrates with Stripe for credit/debit card payments, and with GoCardless for direct-debit mandates. Members can have multiple cards recorded against their account, enabling them to pay for their membership with one and ad-hoc purchases with another. Direct debit mandates are recommended for membership payments, as this provides lower transaction charges to gyms – and is often a more reliable form of payment.
As with all credible modern systems, Quoox does not hold any credit card or other financially sensitive information. This is managed by the integrations with Stripe and GoCardless, leaving each provider to focus on their area of expertise.
Promoting your sessions, courses and products to your members is an important part of generating revenue. Quoox is designed to help you do this as easily as possible. With very little effort you can produce an amazing result from the member mobile apps, and keep your sessions full – and your bank balance healthy.
The built-in notification system alerts staff and managers to any priority events – such as payment failures, or document uploads. Having experienced an in-box full of “member X bought Y” emails, the approach we’ve implemented with Quoox is a little less “wood for the trees”!
Do you have to keep your staff up-to-date via WhatsApp messages, bits of paper, and files scattered all over Google Drive? With Quoox, it’s problem solved! As well as an innovative Staff Noticeboard, the system also features its own built-in cloud document store. This is perfect for storing documents such as staff handbooks, cleaning rotas, and the plethora of other random documents that every gym needs to share with its employees.
Who deleted the 11am session? Yes – we’ve all heard such cries, and nobody was ever responsible! Quoox incorporates extensive event logging – which managers can view to see who did what in their system. Our system architecture is also such that, if something does get accidentally deleted (and you let us know promptly enough), chances are we can get it back for you. We do, however, leave it up-to-you to slap the legs of the culprit!