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USING QUOOX TO OPERATE YOUR BUSINESS DURING COVID-19

Quoox Phase 1

Phase 1 – Lockdown

In this phase, the general public are essentially under a stay-at-home order – with a limited number of acceptable reasons to leave the house.

This is the most restrictive phase of the lockdown.  It is the most challenging for fitness and well-being facilities, and the most stressful – for owners, employees, and members.

During phase-1 your options for delivering training to your members is restricted to on-demand video training, and live training. Your members are allowed a limited daily period of exercise outside, and this is something you should include in your training plan for them during this time.

An obvious concern for facility owners experiencing such restrictions is the ability to continue to bring in revenue, and to cover costs. The industry has a long-standing tendency to undersell itself. Respected trainers suddenly giving their workouts away for free on YouTube might seem magnanimous. It may help their personal profile and help them feel like they’re contributing to society but, unfortunately, it undermines the value of the industry’s offering.

Try to resist the urge to panic and slash your prices to ridiculous lows. If you typically offer an in-person small group session at £30 per hour, would it really only be worth £20 a month when delivered over video? You are essentially delivering a comparable level of care and training, albeit without the use of your equipment and facilities. Many facilities are finding they are able to continue with their regular membership fees during this time.

Another option is to pause memberships, and implement an ‘online training’ membership charged at an appropriate level. Following lockdown, your members return to their regular memberships – but also continue to include video on-demand workouts in your offering.

The industry has changed, and the future of gyms and fitness facilities is a fusion/hybrid of in-person and online training.

Extended lockdown is not good for an individual’s mental health – particularly if they live on their own, or are isolated. Your offering should include an increased well-being element, on top of the training regime. Use the tools within Quoox to check-in with your members; check on their well-being; and give them tasks and content to help them take their mind off their lockdown anxieties.

It is equally important to take care of your own mental health and state-of-mind. This is an extremely stressful time for a business owner. Remind yourself that the current situation is a ‘blip’, and that the industry will recover. People need to train, and that need won’t go away. Take up any of the relevant schemes offered by the government, and review & control your outgoings. Many suppliers are offering discounts, payment holidays and other help.

Use this time to your advantage. Step back and review your business, its strengths and its weaknesses. Now is a great time to streamline and improve your processes. Which parts of the business make you money, and which less so? Are you emphasising what makes you different to Bob’s gym down the road? Do you really need so many spreadsheets? Are your systems working for you, or just costing money whilst simultaneously holding you back?

During the highly restrictive phase-1 lockdown, here are some of the ways that you can use Quoox to benefit your business and your members:

  • Deliver on-demand video workouts via the Quoox app. Learn how
  • Provide live video sessions via Zoom, WebEx, YouTube Live or similar. Simplify your Zoom setup by integrating Quoox with Zoom. Learn how
  • Keep communicating with your members on a regular basis. Make sure you show them that you care, and respond to their feedback promptly. You can send out ad hoc messages; scheduled messages; or use the XRcize Program reach-outs to create a member nurturing program.
  • Use Quoox‘s Campaign functionality to keep promoting your business. There are people stuck at home looking for training solutions at this time. You also want your brand to be at the forefront of people’s minds come the “bounce-back”, when they start looking for gym to sign-up to. Lockdown and lack of exercise is causing many to put on weight which, in turn, makes them unhappy and in need of your support.
  • Send your members content via the Quoox app. These could be our pre-written, co-branded recipes and cookbooks, or any collateral you wish to share via the Quoox Library. We are adding additional content of benefit to your members during lockdown, and free for you to share with your members (and branded as your own).
  • Encourage your members to send in pictures of their food via the app, and provide feedback.
  • Have your members link their Fitbit® and Myzone® devices to their Quoox account, so both you and they can see their stats in the Quoox app.
  • Track which members are doing your on-demand workouts via the XRcize Hub, and comment to motivate them.
  • Ensure that you keep an eye on the member drop-off widget. Identify and reach out to any members who seem not to be training, or not attending online sessions. They may be struggling, and in need of a few kind words.
  • Consider using the video capability of XRcize sessions to send some “pieces to camera” from you to your members. This doesn’t have to be about training, but could be a broader, friendly message of support. It helps for members to see your face, and a video is much stronger than a blog or email. Show them that you genuinely care, and it’s not just marketing spiel you throw out during sign-up.
  • Now is a great time to grow your business, and to position it for the bounce back. Why not sell online training packages no-touch using Campaigns? You have been creating all the videos, so why not do more with it? Show your members and prospects that you have not been idle during shutdown, and make the most of the tools that Quoox gives you to further enhance your amazing training. Remember – an effective fitness regime extends well beyond the 2-3 hours your members are at your facility each week.

We know how stressful Coronavirus is for business owners in the industry. If you're feeling lonely and need to talk to someone who understands the challenges your facing, please do not hesitate to reach out. Many of our team are from the industry, and we're always happy to talk if you want to chat about your business. This is a time when we need to support each other, as an industry, and as human beings.

Ben Brand
Co-Founder, Quoox

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Product Features

Check out some of our core features, all included for just £199* per month. * This is a limited offer. Regular price (after promotion) £299 per month.

Billing and Invoicing  
   Payment by debit/credit card  
   Payment by direct debit  
   Offline payments  
   Multiple cards per member  
   Payout tracking and alerts for card and direct debit payments  
Dashboard  
   Customer branded  
   Staff noticeboard  
   Real-time employee chat  
   Member drop-off alerts  
   To-do tasks and employee assignments  
   At-a-glance statistics  
   Member birthdays  
   Quick links  
Session/Class/Course Administration  
   Flexible classifications  
   Promotional images and narrative  
   Member eligibility  
   Comprehensive scheduling  
   Multi-recurrence scheduling  
   Integration with Zoom, WebEx, YouTube and more  
   Multiple schedules  
   Advanced scheduling (E.g. "last Friday of each 3rd month")  
   Automated session reminders  
   Smart "social hours" reminder rules  
   Privacy and generation rule options  
   Social Media share functions  
   Closure days  
Built-in Campaign and Lead Functionality  
   Pre-written campaigns for rapid deployment  
   Custom campaigns  
   Fully bespoke HTML campaigns  
   Single click posting to social media  
   Automated lead nurturing  
   Full lead management and tracking  
   Integrated lead communications  
   Custom sign-up questions  
   Automated wait lists  
   Chargeable trial sessions with online payment  
   One-click convert lead to member  
   Full audit trail of lead activity  
Online Training  
   Multi-level all-in-one training sessions  
   Exercises Library  
   Session builder, including complex supersets  
   Program builder  
   Sell no-touch online training programs  
   Automated support & accountability reach-outs (SMS and email)  
   Full progress tracking  
   Fitness device integration  
   Integrated member feedback  
   1-1 Training  
   Group Training  
   Custom Exercises  
Credit Packs  
   Multiple credit pack options  
   Pay-as-you-go or membership options  
   Flexible start dates  
   Flexible end dates  
   Assign session and venue eligibility  
Membership Plans  
   Multiple membership plans  
   Unlimited 'VIP' plans  
   Trial memberships  
   Private memberships  
   Per customer limits  
   Flexible commencement periods  
   Multiple payment plans with auto-renewal  
Communications  
   Full 2-way communication via email  
   Full 2-way communication via SMS (*charged at cost)  
   All communications stored against member  
   Multiple email addresses and SMS numbers per member  
   Branded communications (your logo etc.)  
   Your own dedicated email address and SMS number  
Online and Mobile Bookings  
   Multiple booking methods and payment options  
   iOS app  
   Android app  
   Custom in-app branding  
   Member/client injury and reliability issues clearly flagged  
   Auto-strike rules for unreliability  
   Auto-book slots for VIP members  
   Roll-call functions, with on-floor issue advisor  
   Waitlists  
   Flexible booking rules  
   Guest attendees  
Member Management  
   Comprehensive member activity and profiling  
   Member photos/avatars with nicknames  
   Fast, intuitive member searching  
   Configurable member groups  
   Family groups (incl. parental payment/comms)  
   Buddies (book & train with your friends)  
   Member reliablity metrics, with member feedback  
   Detailed member profiling  
   Full notes; documents; and incident logging  
   Share documents with members via app  
   Categorise documents  
   Custom forms (E.g. onboarding)  
   Generate branded member documents (E.g. diet plans)  
   Detailed membership and credit history/usage  
   View all communications to/from the member  
   Point-and-click injury recording, with trainer alerts  
   Record weight; body fat; BMI  
   Record personal achievements & PB's, including belts etc.  
   BodyHop body progress montages  
   Fitness tracker integration  
   Full transaction logging  
   A store tab/slate, for trusted members  
   Dynamic session booking calendar feed for each member  
Employee management  
   Assign employees and managers  
   Record notes and documents against employees  
   Generate contracts etc. within Quoox  
   Record roles & remuneration, including multiple roles  
   Track employee shifts  
   Record and review timesheets  
   Record holidays and absences, linked to shift management, timesheets & payroll  
   Set employees to-do tasks, and track their completion  
Shift Management  
   See shifts vs sessions at a glance  
   System alerting for open shifts  
   Unallocated session alerts  
   Shift conflict notifications  
   Configure shift patterns  
   Publish/unpublish shifts  
   Quick and easy shift creation  
   Shift filtering options  
   Alert employees of their shifts via the mobile app  
   Dynamic shift calendar feed for each employee  
Timesheets  
   Manual or automated timesheets  
   Employees can clock-in/out via the app  
   GPS location validation at clock-in/out  
   Ad-hoc shifts supported  
Payroll  
   Timesheet validation with easy exception alerting  
   Generate payroll data for export to your payroll system  
Incident Logging  
   Record incidents against members  
   Record generic incidents  
   Incident log reporting  
File Store  
   Store your business files within Quoox  
   Easy access for all employees  
   Private files  
Fully branded collateral  
Scheduled broadcasts  
   SMS and/or Email broadcasts  
Website integration  
Marketing integrations  
Reporting  
Point of Sale  
   Inventory management  
   Member tabs/slates  
   Tax accounting guideline compliant  
Member Check-in  
   Self-service check in Kiosk  
   On-floor roll-call and issue alerting  
Tell-a-friend  
Multi-venue support