Quoox Phase 2

Phase 2 – Smarter Controls

Phase-2 sees a slight relaxation of the absolute lockdown from phase-1. Individuals are permitted to undertake a greater amount of exercise but, during this phase, gyms (including outdoor gyms) must remain closed; and individuals may only train with one other person (outside those they live with). These are restricted outdoor 1-to-1 sessions.

For England, each Phase will be governed by steps, designed to make the process fluid, meaning permissions as to how we can operate will change periodically. It will very probably be a similar process for everyone, with strict guidelines issued for each step.

One-on-One sessions

One-to-one sessions work differently for each sector of the industry. For now  you cannot provide equipment for your clients, so they will have to bring their own or you will need to run body weight based sessions. For yoga, pilates and martial arts sessions, where less equipment is typically needed, this is less of an issue.

For some exercise clients, high impact body weight exercises – burpees, plyometrics, running, etc are just not an option. You will have to get creative in your programming, and not just based on ability and injury, but also for variety – make a push-up not look like a push up!

See the Covid-19 Safety Section included in your software for your in-person sessions.

Don’t forget, those who do not offer one on one training, or who offer a combination of both one-on-one and group, you can keep on providing live virtual sessions and on-demand training, as with XRcize.


Multi Price Point Offerings

A vital thing to remember is if you are not offering services your customers want, they will pay someone else for them.

We must also consider those who cannot afford one-on-one training, and let’s be honest this is most people. Your virtual and on-demand sessions are their lifeline. Also, you must include those who may decide to have, for example, one session with you per week; these customers need to doing more than that, and you need to encourage them to do so.

Let’s not forget nutritional guidance.  Even just providing your customers with regular healthy recipes, such as those included in your Quoox subscription will help them, and improve your offering.

How can you address these issues? How can you serve more people, at multiple price points, at the same time, without overwhelming yourself or breaking the guidelines and putting anyone (including yourself and your family) in danger?

We have a 3-step phase-2 plan for your business.


Offer Online On-demand Training

On-demand training is great business, as it means that once created the sessions are available forever, whenever. Within Quoox is on-demand training at no extra cost, we call it XRcize.

This enables you to build your own library, or upload your existing library form YouTube or Vimeo, create sessions and programs and sell them to customers. You are not involved in the delivery-to-client process, so once created you are free to offer one-on-one training whist your on-demand program is training others – it’s a free trainer working 24/7  just for you!

You can even create some stability in your income by charging a monthly subscription to your on-demand training. And, Quoox‘s software will run this whole section of your business for you, it is fully automated.

  • Advertise your online training through Campaigns
  • Sell to interested clients through automated messages
  • Handle the online sign up and take payment
  • Deliver the program
  • Carry on talking to your new client through automated message reachouts

A great XRcize difference is that you can create up to five-levels of the same workout; from beginner to super hard, in just a few minutes. Your clients will never get bored as they can select which level of workout they want to do in their app, and with a few simple changes one workout becomes five.

For example, for a fitness session a timed interval workout could be delivered as a 50:10, 40:20, 30:30, 20:40, 10:50 program. Your client can select which they want to do, and the in-app timer will change depending on the workout.

Or you can change the exercises themselves: if the first exercise is a Push Up, for each level of the workout you can progress or regress the exercise:

Level 1 – Elevated Push Up
Level 2 – Knee Push Up
Level 3 – Push Up
Level 4 – Spiderman Push Up
Level 5 – Clapping push Up

Your client can pick what level of session they want to do, or can stick with the level you selected for them.

XRcize works as either a stand alone product, or as part of the complete Quoox system, working alongside your Zoom sessions, in person one-on-one sessions, and the diet plans and recipes included in Quoox.


Offer Virtual Sessions – many have moved across to streaming sessions, with Zoom being the most popular choice. Whilst these sessions obviously require you to be present, virtual sessions allow you to train multiple clients at the same time, and are super convenient. Whether you charge for these as a monthly subscription or pay as you go option, the more simple you can make the process – for both your members and yourself – the better for everyone.

We can help you with this process.

  • You create a session in your schedule and Quoox will automatically create a meeting room in Zoom for you, saving you the time and hassle of double creating your timetable.
  • When a member books their session in your app, they are auto sent a link to the session. No more copying, pasting and emailing the link for each session!
  • Your member can either join the session through the email, or even better, open their app, see the session they have booked and tap Join Session button. Pretty cool! No more searching their inbox for your email.
  • Quoox will handle your members attendance for you; updating their records, perfect for if they are on a limited session membership or have bought a block of sessions, and updating their reliability score (one of our retention tools). It is all about doing your admin for you.

Quoox integrates with Zoom, and other meeting rooms such as WebEx, YouTube Live, etc.


One-On-One Training – now you can get back to serving your clients in person. They have missed you, and you have missed them.Quoox has everything you need to run this element of your business, and it will work anywhere you have internet connection (including down the park!). The more tasks you can automate the more time you can save, time you can make available for more one to one sessions.

  • Clients book in your app, it is a live feed so as they change their session times it auto updates their calendar and your schedule, no need to text.
  • Use Roll Call Covid-19 Section to fill in each person’s temperature, log any symptoms, and see all records about each client at the start of their session – injuries, preferences, dislikes, goals, payment issues, a complete overview.
  • Client records are automatically updated including sessions remaining and reliability.
  • Book client’s next session, or let them book themselves in your app.
  • Update any records including session details, injuries, plans for next session.
  • Book keeping tasks are handled through integration with Xero, saving you time  (for more one to one sessions!) and accountancy fees.

For those who cannot afford multiple one on one sessions, you can provide On-demand and/or Virtual sessions to “top up” their training regime.


  • Offer dietary support with the included diet plans, cook book and recipes, all of which are branded as your own and delivered to your clients in your app.
  • Stay in touch through the included message centre and auto reachouts functions.
  • Have members upload pictures of their meals or home workouts through the app, for you to comment on through message centre.
  • Through with Quoox‘s integration with Fitbit® and Myzone®  comment, through message centre, on activities done when not with you, such as steps per day, sleeping habits, distanced walked and their jogging sessions .

To Wellness And Beyond…

Your business has always been about more than a single session, and this is apparent now more than ever before, as the industry moves towards a wellness centric offering.

Your sessions need to be great, and so does your support and communications. Your clients are dependent on you to get them through this and out the other side, fit well and vital. You can depend on us.

Quoox will ensure your business thrives throughout the current situation and after, ensuring you are ready and prepared with a plan, every step of every phase.

We know how stressful Coronavirus is for business owners in the industry. If you're feeling lonely and need to talk to someone who understands the challenges your facing, please do not hesitate to reach out. Many of our team are from the industry, and we're always happy to talk if you want to chat about your business. This is a time when we need to support each other, as an industry, and as human beings.

Ben Brand
Co-Owner, Quoox

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Product Features

Check out some of our core features, all included for just £199* per month. * This is a limited offer. Regular price (after promotion) £299 per month.

Billing and Invoicing  
   Payment by debit/credit card  
   Payment by direct debit  
   Offline payments  
   Multiple cards per member  
   Payout tracking and alerts for card and direct debit payments  
   Customer branded  
   Staff noticeboard  
   Real-time employee chat  
   Member drop-off alerts  
   To-do tasks and employee assignments  
   At-a-glance statistics  
   Member birthdays  
   Quick links  
Session/Class/Course Administration  
   Flexible classifications  
   Promotional images and narrative  
   Member eligibility  
   Comprehensive scheduling  
   Multi-recurrence scheduling  
   Integration with Zoom, WebEx, YouTube and more  
   Seamless integration with MZ-Remote  
   Multiple schedules  
   Advanced scheduling (E.g. "last Friday of each 3rd month")  
   Automated session reminders  
   Smart "social hours" reminder rules  
   Privacy and generation rule options  
   Social Media share functions  
   Closure days  
Built-in Campaign and Lead Functionality  
   Pre-written campaigns for rapid deployment  
   Custom campaigns  
   Fully bespoke HTML campaigns  
   Single click posting to social media  
   Automated lead nurturing  
   Full lead management and tracking  
   Integrated lead communications  
   Custom sign-up questions  
   Automated wait lists  
   Chargeable trial sessions with online payment  
   Sell memberships to new and existing members, no touch  
   One-click convert lead to member  
   Full audit trail of lead activity  
Online Training  
   Multi-level all-in-one training sessions  
   Exercises Library  
   Session builder, including complex supersets  
   Program builder  
   Sell no-touch online training programs  
   Automated support & accountability reach-outs (SMS and email)  
   Full progress tracking  
   Fitness device integration  
   Integrated member feedback  
   1-1 Training  
   Group Training  
   Custom Exercises  
Credit Packs  
   Multiple credit pack options  
   Pay-as-you-go or membership options  
   Flexible start dates  
   Flexible end dates  
   Assign session and venue eligibility  
Membership Plans  
   Multiple membership plans  
   Unlimited 'VIP' plans  
   Trial memberships  
   Private memberships  
   Per customer limits  
   Flexible commencement periods  
   Multiple payment plans with auto-renewal  
   Full 2-way communication via email  
   Full 2-way communication via SMS (*charged at cost)  
   All communications stored against member  
   Multiple email addresses and SMS numbers per member  
   Branded communications (your logo etc.)  
   Your own dedicated email address and SMS number  
Online and Mobile Bookings  
   Multiple booking methods and payment options  
   iOS app  
   Android app  
   Custom in-app branding  
   Member/client injury and reliability issues clearly flagged  
   Auto-strike rules for unreliability  
   Auto-book slots for VIP members  
   Roll-call functions, with on-floor issue advisor  
   Flexible booking rules  
   Guest attendees  
Member Management  
   Comprehensive member activity and profiling  
   Next-generation effective member nurturing programs  
   Member photos/avatars with nicknames  
   Fast, intuitive member searching  
   Configurable member groups  
   Family groups (incl. parental payment/comms)  
   Buddies (book & train with your friends)  
   Member reliablity metrics, with member feedback  
   Detailed member profiling  
   Full notes; documents; and incident logging  
   Share documents with members via app  
   Categorise documents  
   Custom forms (E.g. onboarding)  
   Generate branded member documents (E.g. diet plans)  
   Detailed membership and credit history/usage  
   View all communications to/from the member  
   Point-and-click injury recording, with trainer alerts  
   Record weight; body fat; BMI  
   Record personal achievements & PB's, including belts etc.  
   BodyHop body progress montages  
   Fitness tracker integration  
   Full transaction logging  
   A store tab/slate, for trusted members  
   Dynamic session booking calendar feed for each member  
Employee management  
   Assign employees and managers  
   Record notes and documents against employees  
   Generate contracts etc. within Quoox  
   Record roles & remuneration, including multiple roles  
   Track employee shifts  
   Record and review timesheets  
   Record holidays and absences, linked to shift management, timesheets & payroll  
   Set employees to-do tasks, and track their completion  
Shift Management  
   See shifts vs sessions at a glance  
   System alerting for open shifts  
   Unallocated session alerts  
   Shift conflict notifications  
   Configure shift patterns  
   Publish/unpublish shifts  
   Quick and easy shift creation  
   Shift filtering options  
   Alert employees of their shifts via the mobile app  
   Dynamic shift calendar feed for each employee  
   Manual or automated timesheets  
   Employees can clock-in/out via the app  
   GPS location validation at clock-in/out  
   Ad-hoc shifts supported  
   Timesheet validation with easy exception alerting  
   Generate payroll data for export to your payroll system  
Incident Logging  
   Record incidents against members  
   Record generic incidents  
   Incident log reporting  
File Store  
   Store your business files within Quoox  
   Easy access for all employees  
   Private files  
Fully branded collateral  
Scheduled broadcasts  
   SMS and/or Email broadcasts  
Website integration  
Marketing integrations  
Point of Sale  
   Inventory management  
   Member tabs/slates  
   Tax accounting guideline compliant  
Member Check-in  
   Self-service check in Kiosk  
   On-floor roll-call and issue alerting  
Multi-venue support