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USING QUOOX TO OPERATE YOUR BUSINESS DURING COVID-19

Quoox Phase 4

Phase 4 – A sense of normality

Phase-4 hasn’t been defined, but has been alluded to in some media. It is broadly believed that this will be a step closer to “normality”, but with some restrictions in place. It is likely that strict rules will remain in place relating to cleanliness and hygiene.

To be absolutely clear, at the time of writing, we don’t know what phase-4 will comprise.  We don’t know if there even will be a phase-4! That said, it has been alluded to by the press, and there are many signs that point in this direction – such as the chancellor talking about extending furlough until October (handily the date that the press speculated phase-4 would commence).

It might be that phases 3 & 4 become one, and it would be great if they did.  But let’s assume they don’t.

“Pray for the best, prepare for the worst, and expect the unexpected.”

For now, we’ll work on the assumption that phase-4 will see a re-allowance of larger group training. In all likelihood greater rules will remain in place surrounding attendance recording, cleanliness and other aspects of running a facility.

Whilst, theoretically, all of your members are permitted to return at this stage, remember there will still be some adversely affected by the trauma and emotion of the virus. They will be anxious, and they will need continued assurance that it is safe to return. Equally importantly, they will need looking-after during the period that they remain absent.

The ways in which Quoox can help you, your business and your members during this time are very similar to those from phase-3. Here are a few areas to which you should pay attention:

  • Cleanliness – Keep on top of your cleaning and record keeping. Be prepared to evidence your cleaning regime to a health & safety inspector at any point.
  • Attendance recording – Roll-call is a staple of good facility management anyway, and you should continue to use Quoox roll-call to help you with this. It is likely that self check-in kiosks will remain out-of-bounds for the time-being.
  • On-demand video training – Maintain your on-demand offering, although you may choose to pivot to charging extra for some of these. However, with a focus towards a hybrid of in-person and online training, all members having access to a modicum of online workouts is a good practice.
  • Consider maintaining at least a few live video stream sessions a week for those who remain anxious about returning.  Do not make these members feel uncomfortable or outsiders because of their anxieties. Take care of them, and nurture them until the point that they are comfortable to return.
  • Continue to demonstrate that you haven’t been sitting idly by during lockdown. Through Quoox you have a wealth of new features and member engagement tools. Use them to your advantage.
  • Keep doing what you’ve been doing… This includes providing your members with value-add collateral and library assets.
  • Emerging from lockdown there will be a mix of excitement; relief; trepidation; and anxiety.  Some people will be demoralised if they have put on weight or lost form during lockdown. Everyone is in the same boat, and they should be reminded as such. Use Personal Bests and Insights to help show them how quickly they return-to-form.
  • Keep Campaigning! Get your adverts out, and make sure people see everything that you have to offer. Facilities who build and trust and are viewed as safe will win. Sadly not all facilities will have made it through, and there will likely be people needing to find new training facilities. Be their facility of choice.

We know how stressful Coronavirus is for business owners in the industry. If you're feeling lonely and need to talk to someone who understands the challenges your facing, please do not hesitate to reach out. Many of our team are from the industry, and we're always happy to talk if you want to chat about your business. This is a time when we need to support each other, as an industry, and as human beings.

Ben Brand
Co-Founder, Quoox

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Product Features

Check out some of our core features, all included for just £199* per month. * This is a limited offer. Regular price (after promotion) £299 per month.

Billing and Invoicing  
   Payment by debit/credit card  
   Payment by direct debit  
   Offline payments  
   Multiple cards per member  
   Payout tracking and alerts for card and direct debit payments  
Dashboard  
   Customer branded  
   Staff noticeboard  
   Real-time employee chat  
   Member drop-off alerts  
   To-do tasks and employee assignments  
   At-a-glance statistics  
   Member birthdays  
   Quick links  
Session/Class/Course Administration  
   Flexible classifications  
   Promotional images and narrative  
   Member eligibility  
   Comprehensive scheduling  
   Multi-recurrence scheduling  
   Integration with Zoom, WebEx, YouTube and more  
   Seamless integration with MZ-Remote  
   Multiple schedules  
   Advanced scheduling (E.g. "last Friday of each 3rd month")  
   Automated session reminders  
   Smart "social hours" reminder rules  
   Privacy and generation rule options  
   Social Media share functions  
   Closure days  
Built-in Campaign and Lead Functionality  
   Pre-written campaigns for rapid deployment  
   Custom campaigns  
   Fully bespoke HTML campaigns  
   Single click posting to social media  
   Automated lead nurturing  
   Full lead management and tracking  
   Integrated lead communications  
   Custom sign-up questions  
   Automated wait lists  
   Chargeable trial sessions with online payment  
   Sell memberships to new and existing members, no touch  
   One-click convert lead to member  
   Full audit trail of lead activity  
Online Training  
   Multi-level all-in-one training sessions  
   Exercises Library  
   Session builder, including complex supersets  
   Program builder  
   Sell no-touch online training programs  
   Automated support & accountability reach-outs (SMS and email)  
   Full progress tracking  
   Fitness device integration  
   Integrated member feedback  
   1-1 Training  
   Group Training  
   Custom Exercises  
Credit Packs  
   Multiple credit pack options  
   Pay-as-you-go or membership options  
   Flexible start dates  
   Flexible end dates  
   Assign session and venue eligibility  
Membership Plans  
   Multiple membership plans  
   Unlimited 'VIP' plans  
   Trial memberships  
   Private memberships  
   Per customer limits  
   Flexible commencement periods  
   Multiple payment plans with auto-renewal  
Communications  
   Full 2-way communication via email  
   Full 2-way communication via SMS (*charged at cost)  
   All communications stored against member  
   Multiple email addresses and SMS numbers per member  
   Branded communications (your logo etc.)  
   Your own dedicated email address and SMS number  
Online and Mobile Bookings  
   Multiple booking methods and payment options  
   iOS app  
   Android app  
   Custom in-app branding  
   Member/client injury and reliability issues clearly flagged  
   Auto-strike rules for unreliability  
   Auto-book slots for VIP members  
   Roll-call functions, with on-floor issue advisor  
   Waitlists  
   Flexible booking rules  
   Guest attendees  
Member Management  
   Comprehensive member activity and profiling  
   Next-generation effective member nurturing programs  
   Member photos/avatars with nicknames  
   Fast, intuitive member searching  
   Configurable member groups  
   Family groups (incl. parental payment/comms)  
   Buddies (book & train with your friends)  
   Member reliablity metrics, with member feedback  
   Detailed member profiling  
   Full notes; documents; and incident logging  
   Share documents with members via app  
   Categorise documents  
   Custom forms (E.g. onboarding)  
   Generate branded member documents (E.g. diet plans)  
   Detailed membership and credit history/usage  
   View all communications to/from the member  
   Point-and-click injury recording, with trainer alerts  
   Record weight; body fat; BMI  
   Record personal achievements & PB's, including belts etc.  
   BodyHop body progress montages  
   Fitness tracker integration  
   Full transaction logging  
   A store tab/slate, for trusted members  
   Dynamic session booking calendar feed for each member  
Employee management  
   Assign employees and managers  
   Record notes and documents against employees  
   Generate contracts etc. within Quoox  
   Record roles & remuneration, including multiple roles  
   Track employee shifts  
   Record and review timesheets  
   Record holidays and absences, linked to shift management, timesheets & payroll  
   Set employees to-do tasks, and track their completion  
Shift Management  
   See shifts vs sessions at a glance  
   System alerting for open shifts  
   Unallocated session alerts  
   Shift conflict notifications  
   Configure shift patterns  
   Publish/unpublish shifts  
   Quick and easy shift creation  
   Shift filtering options  
   Alert employees of their shifts via the mobile app  
   Dynamic shift calendar feed for each employee  
Timesheets  
   Manual or automated timesheets  
   Employees can clock-in/out via the app  
   GPS location validation at clock-in/out  
   Ad-hoc shifts supported  
Payroll  
   Timesheet validation with easy exception alerting  
   Generate payroll data for export to your payroll system  
Incident Logging  
   Record incidents against members  
   Record generic incidents  
   Incident log reporting  
File Store  
   Store your business files within Quoox  
   Easy access for all employees  
   Private files  
Fully branded collateral  
Scheduled broadcasts  
   SMS and/or Email broadcasts  
Website integration  
Marketing integrations  
Reporting  
Point of Sale  
   Inventory management  
   Member tabs/slates  
   Tax accounting guideline compliant  
Member Check-in  
   Self-service check in Kiosk  
   On-floor roll-call and issue alerting  
Tell-a-friend  
Multi-venue support