Quoox Phase 5

Phase 5 – The new normal

Phase-5 will likely only occur after a vaccine has been developed and deployed. Only at this stage is it likely that governments will consider the situation under control. However, the industry is changed forever. This is our new normal, and we need to be prepared for it.

Phew, we made it! Now it’s time to return to our “happy place”, but this is not “business as usual”. Whilst the pandemic is behind us, 3-4 generations have been effected by this virus and, in many case, it has a detrimental impact on peoples’ health – both physical and mental.

Be in no doubt that the fitness and well-being industry has changed.

Prior to COVID-19, hybrid gyms (a fusion of online and in-person training) were already establishing themselves as the way ahead. Quoox identified this in early 2018, and this why we were the only CRM with ready in-built, multi-level, on-demand training.

Your members expect more than just a few training sessions a week, and your competitors will be equally aware of this. It is now about full 360° fitness and well-being services. Fortunately, your training expertise and care for your members, combined with the tools that Quoox provides, positions you perfectly as a facility of the future.

It is more important than ever to be seen as being the market leader in your area. The key is constant communication with your members and the broader community. And it is that word, “community”, that is the nucleus of your business going forward. People will associate the mutual support, fun, laughs, and results with your brand. They will become synonymous, and your member loyalty will be through-the-roof.

Assuming you positioned yourself ready for the bounce-back during phases 2, 3 and 4, now is the time to harvest the crops you have been nurturing and tending. Great care must be taken not to become complacent or neglectful, and you must build on the strong foundations you set.

Ideally you will now be using all of the tools that Quoox provides, and that are relevant to your fitness vertical. Because there are so many, it’s impractical to list them all. But here are some of the most important areas that you will want to have covered:

I think that there’s going to be this rise of a fusion or a hybrid style of business. I think that people have now experienced more virtual engagement. They like being more connected.

I think that a lot of the businesses that were not equipped to truly display that they cared that didn’t have a personality, they weren’t doing a good job connecting with their clientele and building a sense of community and making those clients feel valued and important. I think they’re going to struggle.

Pat Rigsby
Entrepreneur & Author
  • Take enormous care not to “step back” on your service. Ensure that you stay in regular contact with your members; check-in on their well-being; monitor their progress; and stay communicative and responsive.
  • Continue to make available on-demand video workouts. These are particularly useful for those who travel, or when people are on holiday – and there will be lots of people taking holidays now they’re allowed to again!
  • You have to be more than just somewhere people go 2-3 times a week for training.  You want to be a hub of your community. Use the numerous tools within Quoox, such as Buddies, Families and Social Share to help you.
  • Know everything about your members. Record as much relevant information as you can against your member profile, particularly information such as their injuries and medical status. All of this is shared with your coaches on-the-floor, via Roll-Call.
  • Ensure your members see their progress. Encourage them to link their Fitbit® and Myzone® devices to Quoox. Record and update their “personal bests”, so they can see these via the app.
  • Perform regular weigh-in’s.  If you use an InBody (or similar) analyser linked to Myzone, these stats become automatically visible in the portal and to your members.
  • Consider organising occasional social events. A monthly “wine-after-workout” event can really help build friendships, affirm the community, and build loyalty.
  • Be prolific! Don’t let up on your Campaigns and marketing, and be seen as a leader in your community.
  • Stay ahead of the game. Be aware of new trends in the industry. Keep yourself aware of new tools and innovations made available to you by Quoox, and use them if they benefit your business and/or members.

We know how stressful Coronavirus is for business owners in the industry. If you're feeling lonely and need to talk to someone who understands the challenges your facing, please do not hesitate to reach out. Many of our team are from the industry, and we're always happy to talk if you want to chat about your business. This is a time when we need to support each other, as an industry, and as human beings.

Ben Brand
Co-Founder, Quoox

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Product Features

Check out some of our core features, all included for just £199* per month. * This is a limited offer. Regular price (after promotion) £299 per month.

Billing and Invoicing  
   Payment by debit/credit card  
   Payment by direct debit  
   Offline payments  
   Multiple cards per member  
   Payout tracking and alerts for card and direct debit payments  
   Customer branded  
   Staff noticeboard  
   Real-time employee chat  
   Member drop-off alerts  
   To-do tasks and employee assignments  
   At-a-glance statistics  
   Member birthdays  
   Quick links  
Session/Class/Course Administration  
   Flexible classifications  
   Promotional images and narrative  
   Member eligibility  
   Comprehensive scheduling  
   Multi-recurrence scheduling  
   Integration with Zoom, WebEx, YouTube and more  
   Seamless integration with MZ-Remote  
   Multiple schedules  
   Advanced scheduling (E.g. "last Friday of each 3rd month")  
   Automated session reminders  
   Smart "social hours" reminder rules  
   Privacy and generation rule options  
   Social Media share functions  
   Closure days  
Built-in Campaign and Lead Functionality  
   Pre-written campaigns for rapid deployment  
   Custom campaigns  
   Fully bespoke HTML campaigns  
   Single click posting to social media  
   Automated lead nurturing  
   Full lead management and tracking  
   Integrated lead communications  
   Custom sign-up questions  
   Automated wait lists  
   Chargeable trial sessions with online payment  
   Sell memberships to new and existing members, no touch  
   One-click convert lead to member  
   Full audit trail of lead activity  
Online Training  
   Multi-level all-in-one training sessions  
   Exercises Library  
   Session builder, including complex supersets  
   Program builder  
   Sell no-touch online training programs  
   Automated support & accountability reach-outs (SMS and email)  
   Full progress tracking  
   Fitness device integration  
   Integrated member feedback  
   1-1 Training  
   Group Training  
   Custom Exercises  
Credit Packs  
   Multiple credit pack options  
   Pay-as-you-go or membership options  
   Flexible start dates  
   Flexible end dates  
   Assign session and venue eligibility  
Membership Plans  
   Multiple membership plans  
   Unlimited 'VIP' plans  
   Trial memberships  
   Private memberships  
   Per customer limits  
   Flexible commencement periods  
   Multiple payment plans with auto-renewal  
   Full 2-way communication via email  
   Full 2-way communication via SMS (*charged at cost)  
   All communications stored against member  
   Multiple email addresses and SMS numbers per member  
   Branded communications (your logo etc.)  
   Your own dedicated email address and SMS number  
Online and Mobile Bookings  
   Multiple booking methods and payment options  
   iOS app  
   Android app  
   Custom in-app branding  
   Member/client injury and reliability issues clearly flagged  
   Auto-strike rules for unreliability  
   Auto-book slots for VIP members  
   Roll-call functions, with on-floor issue advisor  
   Flexible booking rules  
   Guest attendees  
Member Management  
   Comprehensive member activity and profiling  
   Next-generation effective member nurturing programs  
   Member photos/avatars with nicknames  
   Fast, intuitive member searching  
   Configurable member groups  
   Family groups (incl. parental payment/comms)  
   Buddies (book & train with your friends)  
   Member reliablity metrics, with member feedback  
   Detailed member profiling  
   Full notes; documents; and incident logging  
   Share documents with members via app  
   Categorise documents  
   Custom forms (E.g. onboarding)  
   Generate branded member documents (E.g. diet plans)  
   Detailed membership and credit history/usage  
   View all communications to/from the member  
   Point-and-click injury recording, with trainer alerts  
   Record weight; body fat; BMI  
   Record personal achievements & PB's, including belts etc.  
   BodyHop body progress montages  
   Fitness tracker integration  
   Full transaction logging  
   A store tab/slate, for trusted members  
   Dynamic session booking calendar feed for each member  
Employee management  
   Assign employees and managers  
   Record notes and documents against employees  
   Generate contracts etc. within Quoox  
   Record roles & remuneration, including multiple roles  
   Track employee shifts  
   Record and review timesheets  
   Record holidays and absences, linked to shift management, timesheets & payroll  
   Set employees to-do tasks, and track their completion  
Shift Management  
   See shifts vs sessions at a glance  
   System alerting for open shifts  
   Unallocated session alerts  
   Shift conflict notifications  
   Configure shift patterns  
   Publish/unpublish shifts  
   Quick and easy shift creation  
   Shift filtering options  
   Alert employees of their shifts via the mobile app  
   Dynamic shift calendar feed for each employee  
   Manual or automated timesheets  
   Employees can clock-in/out via the app  
   GPS location validation at clock-in/out  
   Ad-hoc shifts supported  
   Timesheet validation with easy exception alerting  
   Generate payroll data for export to your payroll system  
Incident Logging  
   Record incidents against members  
   Record generic incidents  
   Incident log reporting  
File Store  
   Store your business files within Quoox  
   Easy access for all employees  
   Private files  
Fully branded collateral  
Scheduled broadcasts  
   SMS and/or Email broadcasts  
Website integration  
Marketing integrations  
Point of Sale  
   Inventory management  
   Member tabs/slates  
   Tax accounting guideline compliant  
Member Check-in  
   Self-service check in Kiosk  
   On-floor roll-call and issue alerting  
Multi-venue support