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IS YOUR BUSINESS CRM STILL PLAYING CATCH-UP?

Success through Innovation

Quoox has been developed from the ground-up using modern, cloud-based technologies.

Without the constraints of legacy technology or tacked-on 3rd party tools, Quoox delivers a wealth of pioneering, innovative tools and functions not found in any other single platform. Our development plan is unrelenting. This keeps our product and your business ahead of the competition.

A few of our innovations are highlighted below, from the hundreds of features we provide as standard, and for one affordably monthly price.

Comprehensive member profiling

Medical and Injury Recording

Quoox‘s revolutionary Medical profiling enables you to easily record medical and injury details about your members, with a full audit trail. Your coaches are delivered up-to-date member information during roll call, enabling them to personalise each session – and ensure you don’t exacerbate known injuries.

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2-way Message Centre

Quoox‘s 2-way message centre enables you to pull all of your communications together into one central place, with a full audit trail, and ensuring GDPR compliance.

Messages can be sent and/or received by SMS message or email. You can setup response templates; allocate tasks to staff; create reminders and follow-up actions; and  much more. Never miss a member or lead query ever again, and reclaim your phone as your own!

2 way message centre
Promote your facility with Social Share

Social Share

Send your members a photo from their session, which they can share on social media direct from the Quoox mobile app.

Your members love this. It makes them feel engaged, and they will happily promote your facility without you even having to ask!

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Buddies

Buddies is a feature within the Quoox mobile app through which your member’s can buddy-up; see each others sessions; and easily book to attend the same groups. This builds community, loyalty and keeps members renewing.

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Build community and loyalty with buddies
Staff communication made easy

Staff Communications

Keeping your staff up-to-date can always be challenging, but Quoox solves this for you.

Quoox has a staff noticeboard; GDPR compliant in-built live staff chat (replacing WhatsApp); To-Do tasks; Reminders; and Assignments. Streamline all of your processes, dump expensive legacy platforms, and keep all your staff in-the-know!

Personal Bests

Record and share qualified personal bests with your members via the app, and see their progress within the Quoox portal.

You can setup and record pretty much any metric that you like, including non-numeric gradings – such as belts, medals etc. Show your members that you care, keep encouraging them, and pushing them forward.

Record and share personal bests
In-app document sharing and ready-made content library

In-app Document Sharing/Library

You can share pretty much any collateral that you like with your members via the Quoox app – whether it be newsletters; kit lists; diet plans; cookbooks; or more.

The Quoox library, included at no extra cost, includes a wealth of ready-made collateral that you can use with your members, all branded as your own. This includes diet plans; recipes; and cookbooks.

Activity Insight

Insights is Quoox‘s member tracking function. We integrate and consolidate metrics from Myzone® and Fitbit®, with more to come. Insights keeps your members engaged, and you can track their progress even when away from your facility.

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Member feedback and Insights with Quoox
On-floor roll-call

Roll Call

Roll call not only makes it quick-and-easy to check and mark member attendance, but it also delivers key member information to your coaches on-the-floor. This includes up-to-date medical information; notices & reminders; birthday & first session alerts; payment reminders and much more.

Member Drop-Off

Immediately identify those members at high risk of cancelling their membership.

Quoox provides a number of tools to enable you to spot; address; and prevent member drop-offs, all in a matter of moments.

Prevent member drop-offs
Multi-level, on demand training

Multi-Level On-Demand Training

There is no doubt that the future of the fitness industry is a fusion of in-person and online training. Quoox includes multi-level on-demand video training, delivered via the mobile app, as well as integration with the likes of ZOOM for your LIVE sessions.

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Incident Logging

It is a legal requirement to keep a log of all incidents and injuries that occur at your facility. Typically, when someone actually remembers to record them, these are jotted in a tatty notebook that lounges somewhere behind reception!

Quoox has built-in incident recording, both for generic incidents and members/staff linked. The record is always available, date-stamped and irrefutable (should you need to provide it as ‘evidence’).

Member-linked incident log
Point-of-sale member tab slate

Store Tab/Slate

Make your members feel special; save yourself transaction and administration costs; and ensure you never forgot to bill for your value-add sales.

Quoox‘s built in store includes a “member tab/slate” function where you can record sales of products to members, for charging at a later date. Say goodbye to sticky notes, and missed revenue.

In-Built Marketing and Nurturing

Is lead generation or nurturing another expensive, separate bolt-on to your CRM? Maybe it’s not provided at all.

Quoox has in-built lead generation and lead nurturing. Find out how it worked for EK Fitness.

Learn more
Lead converting landing pages
The Q drive file store

Q:\ Drive Document Store

Sharing your files with your colleagues can be a pain. Tools like Google Drive work, but are yet another piece of software you have to use in addition to your CRM.

Quoox provides built-in file storage and sharing in the form of the Q:\ Drive. Moreover, you can also share pretty much any document that you wish with your members via the mobile app.  No more lost emails, or “could you re-send me…” requests.

Coming soon...

At Quoox we’re adding to our list of features and offering every month.  These aren’t just “we’ve added a new report” type updates as you might be familiar with from other market leaders, but substantial new functions to help you, your business, and your members.

Watch this space…

New features coming soon to Quoox

Quoox is the next-generation fitness management software.

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At Quoox we take your privacy seriously, and never sell or share your information.

    Product Features

    Check out some of our core features, all included in your monthly subscription.

    Billing and Invoicing  
       Payment by debit/credit card  
       Payment by direct debit  
       Offline payments  
       Multiple cards per member  
       Payout tracking and alerts for card and direct debit payments  
    Dashboard  
       Customer branded  
       Staff noticeboard  
       Real-time employee chat  
       Member drop-off alerts  
       To-do tasks and employee assignments  
       At-a-glance statistics  
       Member birthdays  
       Quick links  
    Session/Class/Course Administration  
       Flexible classifications  
       Promotional images and narrative  
       Member eligibility  
       Comprehensive scheduling  
       Multi-recurrence scheduling  
       Integration with Zoom, WebEx, YouTube and more  
       Seamless integration with MZ-Remote  
       Multiple schedules  
       Advanced scheduling (E.g. "last Friday of each 3rd month")  
       Automated session reminders  
       Smart "social hours" reminder rules  
       Privacy and generation rule options  
       Social Media share functions  
       Closure days  
    Built-in Campaign and Lead Functionality  
       Pre-written campaigns for rapid deployment  
       Custom campaigns  
       Fully bespoke HTML campaigns  
       Single click posting to social media  
       Automated lead nurturing  
       Full lead management and tracking  
       Integrated lead communications  
       Custom sign-up questions  
       Automated wait lists  
       Chargeable trial sessions with online payment  
       Sell memberships to new and existing members, no touch  
       One-click convert lead to member  
       Full audit trail of lead activity  
    Forms and Questionnaires, with intelligent alerting  
    Online Training  
       Multi-level all-in-one training sessions  
       Exercises Library  
       Session builder, including complex supersets  
       Program builder  
       Sell no-touch online training programs  
       Automated support & accountability reach-outs (SMS and email)  
       Full progress tracking  
       Fitness device integration  
       Integrated member feedback  
       1-1 Training  
       Group Training  
       Custom Exercises  
    Credit Packs  
       Multiple credit pack options  
       Pay-as-you-go or membership options  
       Flexible start dates  
       Flexible end dates  
       Assign session and venue eligibility  
    Membership Plans  
       Multiple membership plans  
       Unlimited 'VIP' plans  
       Trial memberships  
       Private memberships  
       Per customer limits  
       Flexible commencement periods  
       Multiple payment plans with auto-renewal  
    Communications  
       Full 2-way communication via email  
       Full 2-way communication via SMS (*charged at cost)  
       All communications stored against member  
       Multiple email addresses and SMS numbers per member  
       Branded communications (your logo etc.)  
       Your own dedicated email address and SMS number  
    Online and Mobile Bookings  
       Multiple booking methods and payment options  
       iOS app  
       Android app  
       Custom in-app branding  
       Member/client injury and reliability issues clearly flagged  
       Auto-strike rules for unreliability  
       Auto-book slots for VIP members  
       Roll-call functions, with on-floor issue advisor  
       Waitlists  
       Flexible booking rules  
       Guest attendees  
    Member Management  
       Comprehensive member activity and profiling  
       Next-generation effective member nurturing programs  
       Member photos/avatars with nicknames  
       Fast, intuitive member searching  
       Configurable member groups  
       Family groups (incl. parental payment/comms)  
       Buddies (book & train with your friends)  
       Member reliablity metrics, with member feedback  
       Detailed member profiling  
       Full notes; documents; and incident logging  
       Share documents with members via app  
       Categorise documents  
       Custom forms (E.g. onboarding)  
       Generate branded member documents (E.g. diet plans)  
       Detailed membership and credit history/usage  
       View all communications to/from the member  
       Point-and-click injury recording, with trainer alerts  
       Record weight; body fat; BMI  
       Record personal achievements & PB's, including belts etc.  
       BodyHop body progress montages  
       Fitness tracker integration  
       Full transaction logging  
       A store tab/slate, for trusted members  
       Dynamic session booking calendar feed for each member  
    Employee management  
       Assign employees and managers  
       Record notes and documents against employees  
       Generate contracts etc. within Quoox  
       Record roles & remuneration, including multiple roles  
       Track employee shifts  
       Record and review timesheets  
       Record holidays and absences, linked to shift management, timesheets & payroll  
       Set employees to-do tasks, and track their completion  
    Shift Management  
       See shifts vs sessions at a glance  
       System alerting for open shifts  
       Unallocated session alerts  
       Shift conflict notifications  
       Configure shift patterns  
       Publish/unpublish shifts  
       Quick and easy shift creation  
       Shift filtering options  
       Alert employees of their shifts via the mobile app  
       Dynamic shift calendar feed for each employee  
    Timesheets  
       Manual or automated timesheets  
       Employees can clock-in/out via the app  
       GPS location validation at clock-in/out  
       Ad-hoc shifts supported  
    Payroll  
       Timesheet validation with easy exception alerting  
       Generate payroll data for export to your payroll system  
    Incident Logging  
       Record incidents against members  
       Record generic incidents  
       Incident log reporting  
    File Store  
       Store your business files within Quoox  
       Easy access for all employees  
       Private files  
    Fully branded collateral  
    Scheduled broadcasts  
       SMS and/or Email broadcasts  
    Website integration  
    Marketing integrations  
    Reporting  
    Point of Sale  
       Inventory management  
       Member tabs/slates  
       Tax accounting guideline compliant  
    Member Check-in  
       Self-service check in Kiosk  
       On-floor roll-call and issue alerting  
    Tell-a-friend  
    Multi-venue support