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Case Study: Unique Results

Finding themselves paying for multiple different software subscriptions, and having been a MindBody customer for 8 years, Unique Results moved to Quoox. They have never looked back…

“With Quoox you can do more, whilst reducing your software costs…” – James St. Pierre

Overview

James St. Pierre founded Unique Results in 2007 and has grown it to be one of the premiere facilities in the East of England.

The ethos at Unique Results is one of excellent small-group, class-based, and 1-2-1 training, delivered in a service-focussed community environment.

Looking to progress from using multiple disjointed platforms, James was referred to Quoox by an existing customer. The timing coincided with the first COVID lockdown, and the essential pivot to online training.

Quoox’s live and on-demand features enabled UR to move online with little effort. Quoox handles all of the “backend” setup, meaning that James’ team could focus on coaching rather than administration.

Having originally moved due to frustrations with payments, James has since discovered the wealth of benefits that Quoox’s 200+ features bring to his facility.

Now able to run and grow his business from a single, cohesive platform, James has the time to focus on broader business decisions, without getting drawn into the minutæ.

“Too good to be true”

These are words that we often hear when we show Quoox for the first time. However, as James and all of our customers will attest, Quoox wholly delivers on its promises.

Experience led

Quoox was founded & developed by gym owners, based upon their real-world experiences. Similarly, many of the helpdesk/support team are also from a training background, meaning that they uniquely understand the challenges you face as an operator.

In their own words…

“I had been a user of Mindbody online for approx 8 years for my training business Unique Results. In that time I had been largely happy with the service & the product but when the pandemic hit in March 2020 I was very unhappy with some of the actions and policies put in place by the merchant services collectors they were linked to and decided to look for another solution.

I was also aware that I was paying for lots of separate monthly subscriptions for software providers to take care of different parts of my business.

Different subscriptions for: Bookings; Newsletters; Email marketing; Nutrition; Online training.

A friend of mine had recommended Quoox to me a few months prior and now that I was actively looking to switch I decided to check it out more thoroughly.

We switched over to Quoox in June of 2020 and have never looked back.

The transition was smooth and well managed by the tech team.

Not only has it allowed us to reduce our monthly subscriptions to other software systems (because Quoox does so much) throughout Lockdown it has integrated our Zoom sessions for members seamlessly through an easy to use client facing app.
The payment management is fantastic and easy to use and understand. All in all Quoox provides me with a better, all encompassing service & product at a lower cost.

The technical support with Quoox is brilliant, always fast and thorough and communication is fantastic as well.

I would highly recommend Quoox as a full & powerful solution to manage your fitness business both online & as a physical venue/premises.”

James St Pierre, Unique Results